Workshops

MiVoice Business (formerly MCD/3300 ICP)	Networking and SIP
· Preventing Toll Fraud through Embedded Voicemail on MiVoice Business	· Session Initiation Protocol (SIP) Introduction
· Clustering and Resiliency on the MiVoice Business (MCD) 3300 Workshop	· Simple IP Subnetting Review and Practice
· MiVoice Business (MCD) for 3300 Administrative Groups and Multi-node Management	· Voice Packetization
· MiVoice Business for 3300 Fundamental Automatic Route Selection (ARS)	· Beneath the Application: Network Dependencies for VoIP Networks
· MiVoice Business for 3300 ICP Wizard	· Understanding Mitel Multi-Site Networks
· MiVoice Business for 3300 Network Automatic Route Selection (ARS)	Troubleshooting
· MCD 4.0 to MCD 4.1 Migration Step (inc SDS)	· Introduction to Wireshark
Applications	· MBG Troubleshooting
· 5550 IP Console (Installation, Configuration, Troubleshooting)	Emergency Services
· MiCollab Audio/Web/Video Conferencing (formerly MCA and/or Audio Web Conferencing (AWC)) End User	· E-911 Emergency Workshop
· Configuring NuPoint Call Director	End User Workshops
· MiCollab Client (formerly Unified Communicator Advanced (UCA)) End User	· MiCollab (formerly Mitel Applications Suite)
MiVoice Office 250 (formerly 5000 CP)	· MiVoice Conference/Video Phone (UC360)
· MiVoice Office 250 HX Controller – Basic Voice Mail Applications	· NuPoint Unified Messaging
· STAR Application on the MiVoice Office 250	· MiCollab Client (formerly Unified Communicator Advanced (UCA))
· Speed Dialing on the MiVoice Office 250	· MiCollab Audio, Video and Web Conferencing (formerly MCA)